Terms & Conditions

 

Privacy and Security

Your personal details will never be sold to a third party by us or passed on for marketing purposes. We store your personal and payment details securely. For full details about our ticketing provider, Ferve Tickets, Security and Privacy Policy please see here.

Ticketing Terms and Conditions

Noosa International Film Festival 2018 ticketing terms and conditions are as follows. By purchasing a ticket, you are agreeing to our terms and conditions.

Fees

A booking fee is charged in addition to the ticket price for online and in person sales. See our tickets page for outlined fees. Online payments incur a credit card surcharge of 1.34% for Visa/Mastercard Debit cards, and 1.7% for Visa/Mastercard Credit cards. Bank statement will show as FERVE Noosa International Film Festival.

Standard sessions

Standard film sessions include: Feature films, Short film sessions, Inside Cinema workshops and talks. Excludes special events, such as NIFF Opening Night and Short Film Awards Show.

Concessions

Available to full-time students, valid concession card holders, Noosa Film Society and Eumundi World Cinema members. Concession cards must be presented at entry with your ticket.

Classification

All film screenings are either Unclassified 15+ or MA15+ and require parental supervision. Films may contain adult themes, sexual references, coarse language and violence, and are not recommended for children under the age of 15. Children under the age of 15 will be permitted to 15+ events with parent or guardian supervision. No persons under the age of 18 will be permitted to 18+ events.

Entry

Print your tickets at home or save to your mobile phone and bring with you to the event for entry. All persons require a valid ticket for entry.

BOKEH Club Friends

If you are a NIFF BOKEH Club Member, please wear your NIFF lanyard for priority entry. Lanyards will be posted to members who purchase a membership before 15 October.

Festival Pass redemption

Each pass you buy will generate a unique 7-digit serial number (found on the receipt). Select your chosen session and enter this code in the pricing section to “Book on Pass”. Then Checkout.

Refunds

Please choose carefully and check your event, time, ticket quantities are correct prior to purchase as no refunds are provided on tickets or passes, unless exceptional circumstances and only prior to the event.

Exchanges

Exchanges are permitted on valid festival passes only, self-managed in your online account. Login to your account, click on 'My Passes' in your account, and click "View/ Exchange Sessions" to exchange into a new NIFF session available on your pass.

Program Times

NIFF program times and details are subject to change without notice.

Latecomers

Please arrive with enough time to check-in and be seated five minutes prior to the session start time. Latecomers enter at staff discretion. No refunds will be provided if refused entry.

Cancellations

In the event of a cancelled event or screening, Festival Pass holders will receive a discount code to select another screening - no refunds are provided. Single tickets will be replaced by tickets of equal value.

Access

All NIFF venues have wheelchair access. If you require assistance with seating or have other needs, email This email address is being protected from spambots. You need JavaScript enabled to view it..

Copyright

The use of cameras and other recording devices during NIFF events constitutes a breach of copyright and is strictly prohibited. Any person caught in the act of filming a festival session will be immediately expelled, and the pirated material will be seized. Such persons may be subject to legal action.